Shipping Policy

We ship across India. Every order is packed in triple-layer, oxygen-barrier vacuum packaging so the grain reaches you sealed and true to its aroma. Here is how, when and where we deliver.

1. Where we ship

We deliver Pan-India to all serviceable pincodes through our logistics partners. We currently ship within India only; we do not offer international shipping. If your pincode is not serviceable, our system will let you know at checkout, or we will contact you with options.

2. Dispatch timelines

We aim to dispatch orders within 1–2 working days of order confirmation. Orders placed on Sundays or public holidays are processed on the next working day. During harvest launches, festival peaks (such as Diwali and wedding season) or high-demand drops, dispatch may take a little longer — we'll always keep you posted.

3. Delivery speed

Once dispatched, estimated delivery times are:

Destination	Estimated delivery (after dispatch)
Delhi NCR & Bengaluru	1–3 working days
Rest of India	3–7 working days

These are estimates, not guarantees. Actual delivery depends on the courier, your location and conditions outside our control (weather, strikes, regional disruptions, festival load). Remote or hard-to-reach pincodes may take longer.

4. Shipping charges

Order value	Shipping charge
₹999 and above	Free shipping
Below ₹999	Flat ₹79

Any shipping charge is shown clearly at checkout before you pay. All prices are inclusive of applicable GST.

5. Courier partners

We ship through established third-party logistics aggregators and couriers (for example, Shiprocket and its partner courier network). The specific courier assigned to your order depends on your pincode and the fastest available service at the time of dispatch.

6. Order tracking

Once your order ships, we send you a tracking link and courier details by email and/or WhatsApp. You can use it to follow your parcel to your door. If you haven't received tracking details within 2 working days of your order confirmation, please contact us.

7. Delivery, failed attempts and undelivered orders (RTO)

Please make sure your delivery address and phone number are complete and correct — most delivery problems come from incomplete addresses or unreachable numbers. Couriers typically attempt delivery 2–3 times.

• If delivery fails because of an incorrect / incomplete address or an unreachable customer, the parcel may be returned to us (an "RTO" — Return to Origin).
• When an RTO parcel reaches us, we'll contact you. For prepaid orders, we can re-ship the parcel (a re-shipping charge may apply for repeat failed attempts), or refund the order value after deducting the actual to-and-fro shipping cost.
• If a parcel is lost in transit and the courier confirms non-delivery, we send a free replacement or a full refund, as set out in our Cancellation, Refund & Returns Policy.

8. Damaged or wrong parcels

If your parcel arrives damaged, tampered with, or contains the wrong item, please don't worry — message us within 7 days of delivery with photos and we will replace or refund it free of charge. Full details are in our Cancellation, Refund & Returns Policy. If a courier hands you a visibly damaged parcel, you may refuse it and let us know.

9. Need help with a delivery?